Ask Nestor started as a traditional concierge service, offering in-person support to tenants in large residential and commercial buildings. While this approach provided a personal touch, the rise of on-demand digital services such as Uber and Deliveroo raised tenant expectations for seamless, app-based solutions.
To meet these evolving demands, Ask Nestor aimed to create a digital platform that enabled tenants to request services, track updates in real time, and foster a sense of community. This needed to be done while reducing operational costs and ensuring tenant satisfaction. The challenge was clear: how to digitize operations without losing the essence of personal, high-quality service?